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Atlantic People's Bank
Veronique R.
Quality Project Manager
"[…] We therefore called on Communication Qualité to develop our skills in relational quality in our daily exchanges. […] Everyone was won over by the practical side of the content, which was perfectly suited to the realities on the ground, by the quality of the speakers and by the role-playing.
The educational program, specifically designed for our Bank, combined face-to-face and e-learning training. We were able to see the effectiveness of this dual approach in terms of results."
SNCF
Jean-Christophe D.
Remote Customer Relations Network Manager
"[…] This is precisely what we value first and foremost: their ability to embrace all phases of the mission, to guarantee the best consistency. Thanks to the RESCC method, we have professionalized our customer relations in after-sales through Quality Communication support, from the drafting of standard letters responding to complaints to the training of each of the drafting agents. This ability to adapt, from the theoretical to the very practical, with interlocutors at all levels, is a great strength of the firm."
Popular Bank of Loire and Lyonnais
Martine GM
Secretary General
"Banque Populaire Loire et Lyonnais decided to transform its banking production services [...]. This project required a major change management approach, particularly to instill a customer service culture in employees whose job was primarily to perform production tasks. In this context, Communication Qualité was a valuable partner for us, providing us with tailored support through "service culture" seminars adapted to the situation and job of each of our units, and operational training in conducting telephone interviews, written communication and stress management. This support [...] largely contributed to employees' support for our project and was therefore one of the levers for its success."
Polylogis
Rose L.
Customer Service Supervisor
"Since the establishment of the Polylogis group's customer contact center, Communication-Qualité has supported our teams in training them in the use of RESC-MIDI® methods. Annual monitoring, skills assessment and individual coaching are essential and reinforce the application of these methods. Interventions by Communication-Qualité professionals are a real asset for training Quality telephone advisors."
Houses of the World
Cecile LD
Customer Service Manager
"[…] I wanted to collaborate with Communication-Qualité to support the growth of the team and professionalize customer relations. To secure our writings, the RESC-MIDI® method has proven to be a real lever in the quality of our customer relations. This training marked the beginning of a great collaboration on a broader scope: conflict management, questioning, discovery of needs, coaching, management...
The relationship that has been built over time with our contact Thibaut de Diesbach has allowed us to establish an efficient operation. I remember this great ability to adapt to our needs and to the context of the company's growth. I would like to highlight the undeniable quality of the service, the professionalism that results in the support of all audiences (customer service managers, customer managers, team managers) and the essential: the practical implementation in the field [..]. »
Specialist consultants
consultants spécialistes
Expert and accessible trainers for quality collaboration
Apicil
Veronica from A.
Coach and trainer
"The Apicil Group has chosen, in accordance with its customer strategy, to deploy the RESC-Midi® method to anyone who has a link - email, written, telephone - with a customer. Catherine inspires trust and commands respect. Simplicity, humility, professionalism among others are qualities that define her and that she has been able to transmit to those who work with her. It is a very high level in terms of experience, knowledge of the business world, relational and educational qualities."
Caisse d'Epargne Ile de France Group
Nadine H.
Deputy Director of Studies and Customer Satisfaction
"Almost 10 years ago, a beautiful story began between a team of competent and enthusiastic trainers and a newcomer to the world of complaints and customer relations. Over the years, confident in the contributions and quality of the services, recognized and regularly praised by the trained teams, I naturally called on Communication-Qualité for each new project, from complaints in all their forms to the management of incivility, to MRE® for the sales representatives of Caisse d'Épargne Île-de-France. I would like to thank Catherine and Thibaut again for their professionalism and their ability to adapt."
Air Austral
Lucie V.
Training Manager
"The speakers are of a good level and accessible. That's what makes Communication-Qualité so strong and rich! And even today, the trainees still talk about it!"
SNCF
Philippe A.
Site Manager
"I would like to inform you of the great satisfaction of the agents who participated in the RESC-Midi® training - quality and efficiency in written customer relations led by Marie-Pia. The training was not only considered very useful, because Marie-Pia provided a lot of material to the agents, but, in addition, the participatory animation was greatly appreciated. Can you please convey to her the heartfelt thanks of our agents, to which we add our own?"
Agricultural Credit Atlantic Vendee
Nathalie M.
Director of Customer Quality
"The Communication-Quality team supported the Crédit Agricole Atlantique Vendée customer service on sensitive issues that drive performance in customer relations. On the complaints side, the proposed method allowed us to increase our professionalism in this moment of truth, essential for continuing the relationship under good conditions. On the incivility management side, the proposed support method and the tools made available were highly praised by our employees concerned at this time that is not always easy to experience, and which can increase today in the banking world. These elements promote mutual respect and place attention to others at the heart of the system. Other projects are underway to optimize customer relations, particularly omnichannel."
resultats concrets
Concrete and lasting results
Immediate application for long-term impact.
L'Oreal France
Sebastian L.
Consumer Relations Manager
"I wish you all the best and thank you again for the help you gave me during the training you provided to the team. It is still bearing fruit today and you are often cited as a reference by the advisors."
Mama Shelter Int
Celina P.
Director of Human Resources
"We brought in Communication-Qualité to help us with a problem of improving the quality of call processing within our reservation center. We are delighted with the training provided, in a few words: interactive, fun, lively, perfectly adapted content, with an immediate effect thanks to an easy and practical application. And concerning François, the consultant who led the training: dynamic, human, educational, he loves his job and has real talent!"
Fourvière Hospital
Patricia T.
Human Resources Manager
"At the Fourvière Hospital, all the staff (nursing, medical and administrative) are very complimentary at the end of each "stress management" training session about the content and the way the course is led by your consultant, who is recognized as someone very dynamic who knows how to capture his audience and make them "work" in a good mood. Everyone feels refreshed at the end of the 2 days!"
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