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Written and oral communication training

Communication training
written and oral

Communication is the central axis of professional exchanges, whether for customer management, internal collaboration or project development. In an increasingly connected environment, every interaction counts and can make a difference. Adjusting your speech to convey a clear message, in written or verbal form, is essential to ensure mutual understanding and avoid any ambiguity. We support you and give you all the tools you need to improve your communication skills, taking into account the context and specificities of each channel.

Master communication techniques
in writing and orally

Strengthen the quality of your interactions with validated and functional methods. All our training courses are modular and customizable, in order to meet all of your objectives.

Quality and relational effectiveness in writing

Learn how to structure and optimize your writing for clear and effective communication with your clients, with the RESC²-midi® method.

Relational quality in writing on networks

Adapt your tone and writing style to the demands of social media to ensure responsive and engaging interactions.

Relational memory
and emotional

Improve the quality of your exchanges to establish lasting relationships with your customers and colleagues, thanks to a better understanding of the emotions and expectations of your interlocutors.

Quality and relational effectiveness in speaking

Through the method

RESC²-midi®, develop your skills in direct communication (telephone, face to face or video) and establish a relationship of trust through a fluid and convincing speech.

Management
incivility

Approach delicate situations with confidence,

thanks to the STOP® method .

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Would you like to know more?
Contact us for a personalized study

Measurable and immediate results

Our programs share the same goal: to adopt clear, appropriate and caring communication, in order to satisfy and retain your customers. You will acquire practical and immediately applicable skills to better understand their expectations, adapt to their context and respond appropriately in all circumstances.

By developing the right attitude, you will be able to manage requests, complaints and conflicts, while maintaining a respectful and constructive dialogue. Finally, you will strengthen the quality of your relationships with your customers, whether by email, telephone or face to face.

Proven and recognized methods

Our training courses are based on years of experience and patented methods, such as RESC²-midi® and STOP®, which have proven their effectiveness. These techniques, widely adopted by experts, have enabled many companies to improve the quality of their exchanges and their ability to respond accurately to customer requests.

By personalizing your path, you will develop the cross-functional skills needed to consolidate the collaboration of your teams and increase the productivity of your company.

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