Building a strong customer relationship involves improving professional writing across different communication channels. The RESC²-midi® method offers you concrete techniques to respond effectively to your customers' requests and manage complex situations with professionalism.
Understanding the fundamental expectations of customers.
Adopt professional and reassuring communication depending on the context.
Handle requests, complaints and conflicts.
Master the specificities of communication channels (email, mail, form, SMS, chat and social networks).
Know how to express a refusal in an acceptable manner.
Be aware of legal risks in writing.
Training objectives
A tailor-made program to meet the needs of your business.
A recognized and validated method, also available orally.
An approach focused on direct practice.
Comprehensive monitoring to refine and anchor learning.
Training Highlights
Who is this training for?
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This training is aimed at all professionals, employees and managers who wish to improve their writing as part of their activity.
Round table discussion and collection of needs at the start of the session.
Practical application on specific company examples.
Interactive and dynamic approach, including use cases, team exercises and individual training.
Distribution of a summary document and updated materials.
Feedback, collective analyses and strengthening of automatisms.
Teaching methods and resources
Terms and conditions
Place
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In person at your premises or in an external room.
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Remotely via virtual classes.
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In addition: Micro-learning & E-learning (contact us).
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Accessible to people with disabilities.
Number of participants
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Ideally 6-8, maximum 10.
Duration
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1 or 2 days depending on your needs (either 7 hours or 14 hours).
Price
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From €1,850 per day per group.
The skills acquired will be validated by mid-term assessments, at the end of the training and one month later, in order to monitor progress and adapt the application of knowledge.
A certificate of completion and a certificate of attendance will be provided at the end of the training.
Assessment
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Sponsors have 15 days to confirm registration after sending the quote or agreement.