Knowing how to communicate in a convincing and professional manner helps build trusting relationships. This training will provide you with the technical skills to respond to your customers and colleagues with confidence and achieve your business goals.
Understanding the fundamental expectations of customers.
Adopt professional and reassuring communication depending on the context.
Establish an appropriate discourse to generate customer satisfaction in all circumstances.
Develop a methodology for structuring interviews.
Promote rapid, secure and qualitative exchanges.
Use techniques to build customer loyalty with every contact.
Training objectives
A tailor-made program to meet your specific needs.
A recognized and validated method, also available in writing.
An approach focused on immediate implementation.
Comprehensive monitoring to reinforce learning.
Training Highlights
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This training is aimed at all professionals, employees and managers who wish to improve their oral communication techniques within their activity.
Who is this training for?
Round table discussion and collection of needs at the start of the session.
Application to real business cases.
Participatory approach, including role-playing, team exercises and individual training.
Submission of a summary document and updated materials.
Feedback, collective analyses and strengthening of automatisms.
Teaching methods and resources
Terms and conditions
Place
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In person at your premises or in an external room.
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Remotely via virtual classes.
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In addition: Micro-learning & E-learning (contact us).
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Accessible to people with disabilities.
Number of participants
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Ideally 6-8, maximum 10.
Duration
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1 or 2 days depending on your needs (either 7 hours or 14 hours).
Price
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From €1,850 per day per group.
The skills acquired will be validated by mid-term assessments, at the end of the training and one month later, in order to monitor progress and adapt the application of knowledge.
A certificate of completion and a certificate of attendance will be provided at the end of the training.
Assessment
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Sponsors have 15 days to confirm registration after sending the quote or agreement.