Conflicts in the workplace often manifest themselves through incivility, sometimes leading to aggressive behavior or flight reactions. This training offers you a proven method to develop your assertiveness skills and restore respectful communication, in order to create a healthy and productive work environment.
Put an end to an incivil situation.
Adopt a factual discourse, in order to encourage a constructive exchange.
Know how to express your feelings about conflicts and encourage a proactive approach to resolving them.
Training objectives
A program specially designed for your teams.
A recognized and validated method.
A practical approach.
Comprehensive monitoring to refine and anchor learning.
Training Highlights
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This training is aimed at all professionals, employees and managers who wish to strengthen their communication skills to manage conflict situations in their activity.
Who is this training for?
Round table discussion and collection of needs at the start of the session.
Practical application using concrete examples from the company.
Participatory approach, including use cases, team exercises and individual training.
Submission of a summary and updated document.
Feedback, collective analyses and strengthening of automatisms.
Teaching methods and resources
Terms and conditions
Place
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In person at your premises or in an external room.
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Remotely via virtual classes.
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In addition: Micro-learning & E-learning (contact us).
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Accessible to people with disabilities.
Number of participants
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Ideally 6-8, maximum 10.
Duration
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1 or 2 days depending on your needs (either 7 hours or 14 hours).
Price
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From €1,850 per day per group.
The skills acquired will be validated by mid-term assessments, at the end of the training and one month later, in order to monitor progress and adapt the application of knowledge.
A certificate of completion and a certificate of attendance will be provided at the end of the training.
Assessment
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Sponsors have 15 days to confirm registration after sending the quote or agreement.