Knowing how to identify and analyze your emotions allows you to express them appropriately and establish caring communication. This training provides you with practical tools to correctly interpret interactions with your customers or colleagues and promote constructive exchange.
Establish a sincere, close and caring relationship with your interlocutor.
Measures the impact of the three languages of our communication: verbal, vocal and body.
Develop your ability to listen and understand.
Make it easier for others to speak and reformulate their speech to understand their entire message.
Training objectives
A tailor-made solution adapted to your needs.
A methodical and structured approach.
A teaching method focused on immediate practical application.
Comprehensive monitoring to refine and anchor learning.
Training Highlights
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This training is aimed at all professionals, employees and managers who wish to improve their interpersonal communication skills in order to enrich their professional relationships.
Who is this training for?
Identification of each participant’s expectations at the start of the session.
Implementation in real business situations.
Interactive and dynamic approach, including use cases, as well as individual and team exercises.
Distribution of a summary document and updated materials.
Feedback, collective analyses and strengthening of automatisms.
Teaching methods and resources
Terms and conditions
Place
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In person at your premises or in an external room.
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Remotely via virtual classes.
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In addition: Micro-learning & E-learning (contact us).
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Accessible to people with disabilities.
Number of participants
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Ideally 6-8, maximum 10.
Duration
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1 or 2 days depending on your needs (either 7 hours or 14 hours).
Price
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From €1,850 per day per group.
The skills acquired will be validated by mid-term assessments, at the end of the training and one month later, in order to monitor progress and adapt the application of knowledge.
A certificate of completion and a certificate of attendance will be provided at the end of the training.
Assessment
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Sponsors have 15 days to confirm registration after sending the quote or agreement.